Terms of service

Adding items to your bag and completing checkout creates an order request, not a binding sale. Our team confirms every request over the phone before it is processed.

If we cannot reach you after repeated attempts, or if an item turns out to be unavailable, we may cancel the request and let you know.

Prices, offers and stock levels can change without notice. The price confirmed during your phone call is the price you pay.

We do our best to describe products accurately, including images and specifications supplied by manufacturers.

Payment is collected in cash at the time of delivery. Please keep the exact amount ready where possible.

You are responsible for keeping your account password safe. Let us know immediately if you think someone else has access to your account.

We may suspend accounts used for fraudulent or abusive ordering.